Crisis & Issue Management
We are prepared to guide clients through critical situations
Our team are experts in strategic crisis management and communications, having worked with destinations, airlines, hotels, tour operators, cruise lines and others to help navigate crises of all types and severity. From conducting brand health exercises to leading the preparation and planning process to guiding clients through issues and situations of various scenarios and escalations in real time, we help brands get back on track or put in place full recovery plans, when necessary. Our services run the gamut from developing risk assessments and brand health reports to preparedness plans and crisis playbooks to operating 24/7 crisis centers. We conduct traditional and social media monitoring, communicate with industry stakeholders and implement comprehensive recovery plans. Whether a client is threatened by a hurricane or a customer complaint, we are always at the ready.
